Toshiba – VoIP Business Telephone System Solutions

Toshiba – VoIP Business Telephone System Solutions

Which Telephone System is Right for Your
Employees and Your Customers?

Toshiba’s IPedge and VIPedge on-premise/cloud-based business telephone solutions are designed for organizations needing robust communication features without having to decide whether you will own and maintain your telephone system. You have the power of choice! Let General Communications manage your system; all you have to do is answer your phone calls utilizing all the unified communication applications your business needs.

Premise-Based, Cloud-Based, or Hybrid IP-PBX Technologies
In today’s world companies are migrating to the cloud for email, MS exchange and secure off-site backup of data storage. But what about your telephone system? Do you have the expertise to decide which is right for your business?

Click here to learn the differences between Premise and Cloud-Based Telephone Systems.

Our team is available to help you make the right decision for your business. Give us a call at (781) 756-5100!

Current Promotion*Take Advantage of this Offer Soon – Expires March 28, 2016

Choose From the Following Toshiba Solutions:

The Power of the Cloud:
VIPedge – Hosted, Cloud-Based IP Solution

Toshiba’s VIPedge™ provides a cloud service alternative to buying a telephone system.

• Customers pay a monthly service fee, based upon size and usage, instead of purchasing a telephone system
• VIPedge provides similar industry-leading, feature-rich functionality as an on-premise Toshiba IPedge business telephone systems, and supports the same high-quality Toshiba endpoint and mobility devices
• The entire system and updates are managed in the cloud by General Communications and Toshiba
• All you have to do is answer your phone calls

IPedge – Premised-Based IP Solution

Toshiba IPedge® systems are software-centric unified communications platforms designed for organizations who want to deploy on an all IP network infrastructure to realize the benefits of managing a single network.

• Modernize to all IP telephones
• Standard applications include call processing, voicemail, and centralized system administration
• Optional applications include unified messaging, meet-me audio and video conferencing with web collaboration, and a Call Manager unified communications client application
• Runs multiple applications on one unified server, instead of requiring an individual server for each application, delivers significant savings on equipment purchasing and ongoing maintenance costs

Strata CIX – Digital Solution

Toshiba Strata® CIX™ systems provide excellent converged solutions for organizations who want a mix of IP, digital, and analog endpoint devices connected to their system along with IP telephony and unified communications applications.

• Keep your current digital phones and/or add the latest in IP phones to your system
• Keep your current analog trunks if you wish and upgrade to money-saving SIP trunks
• Add new features such as conference bridges and new voicemail and step up to having a completely modernized 2014 system without buying a totally new system

The Toshiba Difference

Get the Edge in Integrated Hybrid IP Unified Communications. Toshiba’s IPedge and VIPedge on-premise/cloud-based business telephone solutions are designed for organizations needing robust communication features without having to decide whether you will own and maintain your telephone system. You have the power of choice! Let us manage your system; all you have to do is answer your phone calls utilizing all the unified communication applications your business needs.

Save Money
Let us manage your on-premise or cloud telephone system, to help you reduce up-front capital expenditure, eliminate costs of system management, and much more.

Unmatched Service
Our trained network of professionals provide complete installation and support services.

Superior Sound Quality
Our Premise-based and Hybrid cloud-based IP telephone solution provide superior sound quality.

A Manufacturer Like No Other

• Backed by Toshiba’s industry-leading quality and reliability
• Designed and implemented by General Communications

Comprehensive Capabilities at Your Fingertips

• Complete business telephone system features
• Voicemail with unified messaging
• Call Manager unified communications with presence, Instant Messaging, and call control from a PC
• Mobility solutions including find-me follow-me call routing

Toshiba provides a low cost of ownership migration strategy, eco-conscious products, and a wide array of unified communications applications. Award-winning communication solutions are right sized for every business. Whether you need a pure IP, converged IP or cloud-based IP telephone solution, Toshiba can meet your communication needs.

About Toshiba

Toshiba, a world leader in high technology, is a diversified manufacturer and marketer of advanced electronic and electrical products spanning information & communications equipment and systems, internet-based solutions and services, electronic components and materials, power systems, industrial and social infrastructure systems, and household appliances. As an Authorized Toshiba Telephone System Dealer, General Communications can provide you with the expert guidance you need to purchase a new system or upgrade your current business telephone system.

It’s never been a better time to update your existing Toshiba telephone system!

Trade Up To VIPedge® Cloud-Based Telephone Solution!*
And Get FREE IP telephones for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.

Trade Up to IPedge® On-Premise, Pure-IP Telephone System!*
And get up to 50% off an IPedge user license with Toshiba’s award-winning Call Manager!

Trade Up To Strata® CIX670™ On Premise, Converged-IP Telephone System!*
And receive $50 Trade-In credit for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.

Trade Up To Strata CIX100 On-Premise Converged-IP Telephone System!*
And receive $25 Trade-In credit for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.
Software Update & Support at a Huge Discount!
Call General Communications for more details.
*Call for dates promotion is valid

Toshiba IP Phones

Toshiba Applications

The Enhanced Conference Bridge by Toshiba -Strata Meeting

If you rely on outside services to host conference calls or if you want to enhance your conference calling capability, Strata-Meeting – The Enhanced Conference Bridge is a prime application that integrates with the Strata® CIX™ business communication system.

Some of the Useful Functions and Advantages:

1. Reservationless and Scheduled Meet-Me Conferencing — enables conferences to start quickly and can be organized easily and flexibly.
2. Outlook Calendar Integration — allows meetings to be easily scheduled and invitations distributed to all participants.
3. Web User Interface for Moderators — enables moderators to schedule conferences
4. Conference View Feature — shows moderators who’s in their conference and enables the management of individual participants
5. Web-based Reporting — enables managers to have a view into the impact of audio conferences in their business.
6. Audio Recording Capabilities — enables audio conferences to be recorded for later playback or archived for record retention.
7. Flexible Configuration From 8 to 24 Ports — provides cost-effective small conferencing systems for small and medium size businesses with room to grow and expand.

Strata-Meeting is a “meet-me” conference bridge. This means that there’s no “controlling party”- no one has to set up a conference and no one even needs to be inside the office.

Enter a conference using a Toshiba telephone set by:

• Calling a special extension number
• Pressing a pre-programmed key on your phone
• Clicking a pre-programmed virtual key on your Toshiba “Net Phone” interface

Outside callers can enter the conference by:

• Being transferred into the meeting by another extension
• Entering a special PIN number when answered by the automated attendant
• Calling a special Direct Inward Dialing (DID) number

A big benefit is the ability to exit and re-enter the conference call in the event you’re called away from the meeting or need to take another call. Often times with traditional outside conference calling, if a party hangs up, they’re disconnected and must be brought back in by the “set-up” person. If you’re the “set-up” person and you disconnect, all outside parties are dropped. With a conference bridge, since there is no controlling party, no one is disconnected and re-entering the meeting is possible. “Rooms” can be easily scheduled and locked (for security). Many clients have found that in addition to the sheer convenience of an on-demand conference bridge, hosting their own meetings subsidizes the cost of the unit.

Strata-meeting can be installed on any Toshiba CIX system with software Version 5 or above. Contact your GCC Account Executive for more information and pricing for Strata-Meeting or any other telecom application. Call us today at (781) 756-5100 or email info@generalcom.com for more information.

Networking Solutions – Strata Net

The Strata Net private networking application interconnects your IP telephone system with your main office, with your company’s branch locations and/or remote users. Strata Net combines the advantages of network-based telephony and the features of traditional PBX systems—reducing your telephone system infrastructure, lowering capital expenditure and operational costs, and increasing productivity.

Video Collaboration

Provides affordable point-to-point, three-party video communication, desktop/application sharing, file transfer, and message board capabilities. VCS brings Video telephony to Strata IP telephones, digital telephones and SoftIPT® soft phones by adding video communications to traditional voice conversations.

Net Phone – Call Control From Your PC

The Net Phone leverages the power of the computer and telephone to bring one superior tool to the desktop. Net Phone gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone. The integration provides screen popping with CRM programs such as Act, Goldmine, Outlook, etc. Use your PC for Chat instant messaging, broadcast message to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers and who’s available, quickly relay and transmit important information, and best serve your customer through an easy, intuitive interface.

Wireless Network Camera

Toshiba Wireless Network Camera

lets you capture live, high resolution video viewable from anywhere in the world via a standard Internet browser.

Voice Processing Systems

The Strata® CIX™ IP business communication systems help you manage messages and communicate better. Improve customer service by providing callers with instant attention, responsiveness, and access to information. All Strata® CIX™ Voice Mail systems provide these essential applications.

Toshiba Voicemail – Strata® CIX™

Improve customer service by providing callers with instant attention, responsiveness, and access to information.

All Strata® CIX™ Voice Mail systems provide these essential applications:

• Automated Attendant — streamlines operational efficiency by enabling callers to route their own calls and leave messages without receptionist assistance.
• Call Routing — sends callers to the specific extension or department they want. Callers can easily find a person’s extension by using the company directory feature.
• Telephone Answering — offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance.
• Voice Messaging — creates, sends, receives, forwards, and saves voice messages. Users can manage voice messages with ease by simply pressing specific telephone keys.
• Audiotext — enables callers to play pre-recorded information on demand as directed by audio prompts. It’s an easy way to answer customers’ most frequently asked questions.
• Call Screening — requests caller to state their name and company, and announces the calling party by playing the recording to the station user, who can accept or re-route the call.
• Message Notification — lets users know when a voice message arrives by any combination of lighting a message waiting light, pager, or calling a home phone, cellular phone, or any off-premise location.

Toshiba STRATAGY Voice Mail Capabilities:

1. Simplify voice mailbox operation through your Strata® CIX™ telephone with LCD display and soft keys, making your communication system easy to use
2. Manage voice, fax, and e-mail messages from your PC or telephone via Unified Messaging.
3. Access all your critical communications from a single screen
4. Record calls directly into your voice mailbox with a single button on your telephone. Starting, pausing, and stopping a recording is as easy as pressing a key
5. Network your STRATAGY voice mail with all your locations to use it as your centralized voice mail system. Or, network multiple voice mail systems using AMIS or VPIM networking
6. Communicate effectively both in and out of the office with other employees and customers 24 hours-a-day, 365 days-a-year

Toshiba’s Voice Processing for Business:

Standard Applications & Specifications

Toshiba’s LVMU1A and iES16 models seamlessly integrate your voice message processing on a single printed circuit card inside your Strata® CIX™ system — with no need for external connections, standard telephone ports, or separate power backup systems.

Unified Messaging

Manage more messages in less time – voice and email messages unified into one synchronized messaging solution.

Unified Messaging allows you to access all your critical communications from a single screen, including voice, e-mail, and fax messages. Conveniently retrieve and send voice, fax, and e-mail messages from within your e-mail client inbox screen. You can even retrieve STRATAGY voice and fax messages via the Internet from any e-mail service that supports SMTP and IMAP4 protocols. Play voice messages through your PC speakers or through your handset. Display and print a fax on your screen. Forward voice or fax messages as WAV or TIF files to any e-mail address. You can also easily manage voice, fax, and e-mail messages via telephone—a must for employees when they don’t have computer access. Enrich your communications with Personal Options including Follow Me, Message Notification, Wake-Up Call, Personal Assistant and more.

Customization

• Fax Applications

Stores inbound faxes in your mailbox and allows them to be printed, forwarded, or displayed on your PC screen. When combined with Unified Messaging, fax messages can also appear in your e-mail inbox. Fax On Demand and Fax Back enables users to receive brochures, price lists, or other printed information from the STRATAGY system. Ideal for traveling employees, Fax Mail lets the user transmit faxes left in their mailbox to a portable computer fax device or hotel fax machine for printing. You can even add voice comments to a fax. As a result, you’ll open up a world of unprecedented communication opportunities.

• Text-To-Speech

This leading-edge technology enables any touchtone telephone to audibly read e-mail messages to you. Text-To-Speech capability gives traveling employees easy access to e-mail when they don’t have access to your computer system or the Internet. This feature also makes it easy to forward or reply to e-mail messages—all remotely via any telephone. With Text-To-Speech at their fingertips, your employees can obtain their e-mail messages anywhere, anytime. That gives them the power to stay productive, make instant decisions and immediately react to urgent business opportunities.

• Speech Recognition

processes commands from the caller’s voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific person’s extension from the STRATAGY ES system. Plus, employees who are out of the office can call in, then simply speak a command to access their voice mailbox. With these capabilities, Speech Recognition helps maximize the ease and effectiveness of both incoming customer calls and internal employee calls, while projecting an innovative image for your company.

• Interactive Voice Response (IVR)

Enables Toshiba Authorized Software Developers to create custom IVR applications. A developer works directly with the customer to determine their exact IVR application needs. An IVR application can relay specific computer database information to callers over the telephone based on an individual’s unique input from a touchtone telephone dial pad. Information received from the database can be spoken back to the caller in a number of different ways, such as date, time, dollars and cents, numbers, or predetermined phrases.

Toshiba Mobility Solutions

Off-site Mobility – Stay Mobile and Connected

Toshiba gives you the power to stay connected using SoftIPT® soft phone clients that run on your laptop, tablet PC, or PDA via your LAN or WLAN. You can roam anywhere WLAN and the Internet take you, maintaining most of the features available on Toshiba’s IP and digital series desk telephones.

On-site Mobility – Unwire your world

• Cordless Telephones

Toshiba gives you the ability to take full digital desk phone functionality with you, whether it’s down the hall, into the conference room, or across campus. These cordless telephones allow you to access some of today’s most advanced desk phone features, such as desk phone extension numbers, call forwarding, Caller ID and multi-line access. You can even switch between your cordless and digital desk telephones during a call. Toshiba provides spread-spectrum and narrow band and DECT technology options to safeguard your phone’s frequency range and deliver maximum security.

• Wireless IP Telephones

For mobility solutions requiring wider area coverage within the enterprise, Toshiba’s relationship with Polycom® provides wireless telephone features that are fully integrated with Toshiba Strata systems. Polycom offers a complete portfolio of SpectraLink Wireless Telephones for the workplace and is dedicated to meeting the communication needs of mobile workers. SpectraLink Telephones operate within your facility’s micro-cellular architecture or over your WLAN. You can leverage your existing investment by converging voice and data applications on the same WLAN.

• Net Phone – Call Control From Your PC

Toshiba’s Net Phone leverages the power of the computer and telephone to bring one superior tool to the desktop. Net Phone gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone. The integration provides screen popping with CRM programs such as Act, Goldmine, Outlook, etc. Use your PC for Chat instant messaging, broadcast message to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers and who’s available, quickly relay and transmit important information, and best serve your customer through an easy, intuitive interface.

• uMobility Fixed Mobile Convergence (FMC)

Toshiba’s uMobility solution empowers mobile workers to cost-effectively make and answer their PBX calls from virtually anywhere. The user’s smart cell phone functions as their PBX extension both while in the office via the wireless LAN and while out of the office via a cellular network.
Download the Business Mobility Solutions Data Sheet

Toshiba Call Centers:

Call Centers or Contact Centers have become important strategic business tools. A well-managed contact center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage. Toshiba provides solutions to enhance call center operations in several important ways:

1. Efficient call handling
2. Faster response to callers
3. More efficient handling of peak hours traffic
4. Effective back-up coverage
5. Increased agent productivity
6. Simplified staffing requirements
7. Increased management control
8. Grows with your business to protect your investment

• Automatic Call Distribution – directs calls in a variety of ways to suit your customer service needs and ensures calls are handled quickly and efficiently.
  • Advanced Call Routing directs calls based on Caller ID, account numbers, private lists, balanced call count, preferred agent treatment, agent priority, time-of-day, day-of-week, day-of-year, and user-entered data.
  • Skills-Based Routing sends calls to the right person to handle the call.
  • Priority Queuing enables you to answer higher priority calls sooner.
  • Multiple Group Agent Log-in provides important call coverage between groups and tiered service levels.
  • Agent Priority Routing gives you the ability to send the right call to the right agent.
  • Intelligent Announcements play pre-recorded messages and inform holding callers of their place in the queue or estimated time before answer, as well as offering alternative actions like going to voice mail or invoking a call back reservation.
  • IVR Voice Assistant gathers and validates caller input, triggers responses, alerts agents when the queue gets overloaded with calls, and provides many creative application opportunities.
  • Integration of your PC and your telephone enables you to manage incoming and outgoing call functions and synchronizes with your company’s operations, CRM or contact software.
  • Call Recording/Logging enables you to record, store, organize, search, and playback telephone calls to avoid disputes and improve the quality of training and customer service. (Click for Full page on Call Logging & Recording)
  • Call Center reports let supervisors analyze agent performance, call center group activity, and system status, as well as forecast future call center staffing requirements by analyzing call volume patterns.

• Network Automatic Call Distribution – enhances multi-site contact centers enabling them to work together as one integrated call routing system. Allows contact centers to distribute agents over the network and route calls to available agents on any CIX system on the network. Network ACD provides look ahead routing to check the status of agents in other nodes before it routes the call to those agents. The MIS reports include agents and calls over the network. It also extends the functionality of Net Phone over the network to support features such as Network DSS/BLF and/or Chat between users in multiple nodes.

• Call Recording and Monitoring Tools – Call recording/logging enables you to record, store, organize, search, and playback telephone calls to avoid call disputes and improve the quality of training and customer services.

• Multimedia Web Callback – enables online customers to initiate a “call-me-back” request by providing their name and phone number on a company’s website. When a company’s contact center representative becomes available, this Strata ACD application then automatically calls the customer. Enabling customers another method of accessing a company’s contact center, this application can provide better customer service, can reduce contact center hold times and can help reduce companies’ contact center operation costs. The Web Callback service easily integrates with a customer’s existing web pages. This service is set up similar to the current voice based callback and the call center has the same ability to generate reports they currently use.

• Call Recording and Monitoring Tools – Call recording/logging enables you to record, store, organize, search, and playback telephone calls to avoid call disputes and improve the quality of training and customer services.

• Call Reporting – With Toshiba’s call center applications, your call statistics and management reports are conveniently accessible online. View customized reports on everything from call statistics and agent performance to forecasting tools, auto reports, and more using any of several PC-based reporting solutions that are ideal for use with ACD applications. On-line displays and reports are an important addition to ACD, to provide enhanced supervisory monitoring of ACD activity. You can view screen displays and generate printed reports on call statistics and agent performance.

• Call Router – optimizes your business’ communications and customer interactions. Your customers want to spend as little time waiting and go through as few steps as possible when they call your business. You want to minimize call times to keep your telephone bills as low as possible. With Call Router, your business rules combine with specific caller information to deliver calls to the appropriate destination within your organization. Call Router uses caller information, such as Caller ID and schedules, to automatically route calls to a particular person, call group, or automated application to improve service and satisfaction while minimizing call times. Also includes screen pops and call archiving.

• Computer Telephony Integration (CTI) – combines the capabilities of the Strata® CIX™ phone system with custom functionality provided by computer applications. This leverages the power of both devices to bring a more effective tool to the desktop.
  • Chat/Instant Messaging – Chat is an instant messaging tool that can be purchased as a standalone product or as a standard feature of Net Phone. Chat is a great tool for getting a message to someone when they are busy on the phone or to get information in a less intrusive manner than calling the person.
  • Net Phone – manages incoming and outgoing call functions and synchronizes with a company’s operations, CRM or contact software. When a phone call comes in, Net Phone triggers the software’s database and automatically launches (pops-up) the caller’s corresponding contact information.