Auto Attendant / IVR
(IVR) Interactive Voice Response provides companies with the ability to use information such as Caller ID, DNIS, ANI in addition to verbal or DTMF responses from callers to assist in retrieving data form CRM software or other company data bases prior to connecting callers to customer service agents. IVR enhances a company’s ability to service its customers with increased efficiency and more informatively. We have successfully helped our customers become very competitive and more responsive to their priority customers’ needs. We can speak in-depth with you regarding the potential benefits this technology may provide your business.
