Basic Call Center Features
- Voice Call Routing: Allows the routing of incoming voice calls to agents.
- Simple Management: Provides desktop real-time tools, as well as historical views for better call center operation.
- Longest Wait Routing: Callers are automatically delivered based on how long they have been waiting.
- Basic Announcements: Each caller can be queued and presented with multiple levels of menus, with options to continue holding or to exit to another destination.
- Scheduling: Ability to schedule the direction of calls to one group during working hours and to a different destination during non-working hours.
- Basic Integrated Reports: Provides a basic view of call center performance.
