Clients & Testimonials
Our valued customers’ confidence and loyalty in General Communications throughout our 37+ year history has attributed to much of the company’s success.
Customer Spotlight
Brown Advisory
Brown Advisory is one of the country’s leading investment firms. They provide their clients with investment and strategic advice, along with the highest level of individualized attention. Secure and reliable communications are paramount to their business.
Headquartered in Baltimore and Washington, D.C., the company also has regional offices in Boston, MA, New York, NY, Wilmington, DE, Chapel Hill, NC, and London, England.
“The firm has grown substantially in the last four years — we now have more than 400 employees and we are continuing to grow our client base in the United States and throughout the world. Our old phone system didn’t meet our needs and didn’t allow us to scale affordably,” said Tiffany Ernest, technical infrastructure manager.
“We were immediately impressed with General Communications’ knowledge and follow-through. They listened and understood our requirements. The installation went seamlessly.”
Case Studies
founded in 1925 by Sam Lilly, is a third-generation, family-owned company with an annual volume of $230 million. Bruce Gordon is president and Randy Lilly is executive vice president and treasurer.
“GCC worked with us every step of the way through the planning and installation. Together, we were able to do a lot of the work ahead of time, so when the system went live, the learning curve was minimized. Because of careful planning on both our parts, the switchover went very smoothly. In addition, their training was superb. Our firm has approximately 100 employees, so I scheduled six training classes over a three day period to make sure that everyone would be comfortable with the phones and use all the great features.”
“I would definitely recommend GCC to anyone. They distribute excellent brands, they are knowledgeable, easy to work with, and made sure we were satisfied with the entire system. Now if we do have a question or need something, they’re just a phone call away.”
is a multi-disciplined contractor with strengths in heavy/civil, design/build, electrical, mechanical, dive and deep foundation systems. Founded more than 85 years ago and headquartered in Framingham, the firm has a permanent equipment yard in Stoughton and at any one time has 15 – 25 satellite construction field offices with 200 – 500 people.
“We are very pleased with both ShoreTel and GCC. ShoreTel is on the cutting edge of technology and GCC is a great partner. GCC listened and asked all the right questions. Since they also have PBX experience, they could anticipate and plan for a seamless transition from PBX to VoIP. Their after-the-sale service has also been unparalleled.
Would I recommend GCC…? I already have.”
– Bruce Roberts, J.F White Contracting Co.
Elder Service Plan of the North Shore, Inc.
The Company
With five locations in Lynn and Beverly, Elder Service Plan is an innovative organization that provides a comprehensive range of services to help seniors continue to live in the community.
The Challenge
As they opened new locations, they added separate phone systems, so if a client or service provider needed to talk to an individual at a different location, they had to hang up and dial another number. This was especially unsettling for seniors.
The Solution
General Communications designed and installed a totally integrated Toshiba system that uses VoIP technology. Now when a client calls, they can be transferred to any of the locations. In addition, the staff can communicate internally by dialing a four-digit number, so the organization is saving on phone costs as well.
The GCC Advantage
“GCC is very responsive to our needs. The transition from the old system to the new went very smoothly. They gave our staff training at each of our sites, and they scheduled it at eight in the morning before our clients arrive. When we find a new location in Gloucester, we will work with GCC, and it will be easy to add to our existing phone system. Scalability was a big consideration when we chose our system. Working with GCC has been a wonderful experience.”
Carol Suleski
Executive Director
Atlantic Semiconductor
The Company
Based in Topsfield, MA, the firm is an independent distributor that buys and sells electronic components and computer peripherals throughout the world.
The Challenge
The telephone is their lifeline to sales and profitability. Atlantic Semiconductor currently has 25 sales people who are on the phones almost constantly. They were concerned that their old computer-based system was becoming obsolete and would fail.
The Solution
They met with General Communications account executives who studied the firm’s needs and made recommendations. GCC installed a Telrad Connegy system with 25+ phone lines, conference calling, call forwarding, call recording, and many other advanced features.
The GCC Advantage
“GCC configured the system so that it is totally integrated with our in-house database that is used for outbound dialing and customer-information retrieval. We use the recording feature for training and quality control. The system’s reliability is superb. GCC recommended what we need now; yet the system can be easily expanded as we continue to grow and add additional sales people. GCC trained our people, and they continue to be very responsive to our needs.”
Valerie Slaven
Office Manager
Stride Associates
The Company
With twenty offices throughout the country, this Boston-based firm specializes in placing IT personnel in E-commerce and application development, network engineering, and software engineering and design. They are currently expanding into the financial services industry.
The Challenge
The company was spending more than $3,000 per month in external conference calling to their regional offices, and wanted a way to save money.
The Solution
GCC was able to configure and install a Tadiran America Coral Flexicom system that brought all the conference calling in-house saving the firm thousands of dollars per month while increasing the conference calling ease-of-use and flexibility. The system also has a complete range of advanced features such as unified messaging which allows users to view and manage their emails, voicemails and personal faxes via a single inbox.
The GCC Advantage
“The person who started the search for our new telephone system left our company and I took over this responsibility. With GCC and its support team, it was easy, and the transition from the old system to the new was virtually seamless. They were very professional, responsive to our needs, and the training was great. I am really happy with those guys!”
Ken Fioretti
IT Administrator
Testimonials
“The personnel at General Communications from the support call- center, the technicians, my account manager and the executives are not only very supportive, but they explain what the options are that are available and they are responsive to the needs that we have. They don’t just try to sell what they need to get off the shelves but they put together options that work for our needs. They are really terrific.”
– ICL Autos
“Response time is always great. They always make you feel like they always have time for you.”
– Davidson Hubeny Companies
“Why am I a General Communications customer? I have to tell you I honestly receive over a half dozen calls per month from a new vendor that wants my phone service. They spout how great they are and all the things they’ll do for us while saving us money. They’ve all heard of General Communications and ask how I like my service. The purpose of this e-mail is to tell you about the service we receive from General Communications.”
“It has happened twice now, I have a problem with my phones at our main location and cannot resolve it. I’ve called support and get Steve Flagg on the phone. Steve works with us, troubleshooting and investigating, and ends up convinced it is not a problem caused by our ShoreTel equipment. Still, he endeavors to help us resolve the issue because our phones are definitely NOT working. Take last night as an example, Steve worked with us for over three hours. He helped to pinpoint the cause (a switching problem) and we called in another vendor to assist with this and he was right. It was not something caused by our ShoreTel equipment, but rather a problem on one of our switches. Nevertheless, Steve stuck with us to make sure we were up and running instead of cutting us loose. This is why we are a General Communications customer. This is the kind of service that is hard to find.”
– Dan Michaelis, Marlborough Savings Bank
“I’d like to take a minute to thank you for the outstanding work you did in getting our new phone system installed and operational. Downtime was minimal, training was fantastic, the cutover was seamless, and everyone is raving about the new system. I know how difficult scheduling was at times, so we really appreciated your flexibility in working through the project with us.”
– VJ Bernier, McCracken Financial Solutions
“Outstanding customer support. One of the best implementation partners I have worked with. They are very responsive and know the product inside and out. All my issues were resolved quickly and professionally. Engineers are very skilled and their response to my problems were extremely fast.”
– Dave Sullivan, Vice President, DiagnosisOne
“It is nice to know in this age of technological disconnect that there are people out there who are still concerned with personalized customer care.”
– Davidson Hubeny Brands
“I wanted to write you and let you know how happy Merchant Consulting Group is with our new phone system. The features of our new ShoreTel phone system are too numerous to mention. We especially love the call manager which allows us to make and take calls right from our desktops. Your technicians Bob and Dave have been extremely helpful and have always been quick to respond to any of our questions. Thanks again to the team at GCC for a job well done.”
– Merchants Consulting Group, Jonathan Arst, President
“The ability to answer a call from a Boston job site and transfer it to the shop manager for immediate assistance is technology at its best.”
– Windsor Architectural Woodworking Inc., Michael Moscaritolo, CFO
“I am writing to inform you of the positive results we recently had when we upgraded our entire telephone and voicemail systems. TILL is, as are you, celebrating our 25th anniversary and for almost all of those years have been very satisfied customer of General Communications.”
– Toward Independent Living & Learning Inc., Kevin Stock, VP Operations
“As our business grew you and your team always brought the right technology for our needs.”
– Sunsetter Products L.P., Ray Morlock, Director of Information Systems
“Thank you for the wonderful service General Communications has provided the Gourley Company over the years.”
– Gourley Company, Joan M Shupe, Treasurer
“We wanted to sincerely thank you for your help and expertise in fixing our telephone issues. Our firm has been trying for months to find a dealer who is knowledgeable and responsive, you demonstrated that your company can provide both!”
– Cain, Bourret, Jarry & Vaillancourt PC, David Jarry
“As always, we received outstanding professional services.”
– Skelmir LLC. – Pete Mellor
“We want you to know what a pleasure it is when we have to have General Communications get involved with our needs.”
– ClubXcel, Diane Jackson
“I wanted to take the time to say thank you for all the years you and Gen Comm were there to help us out. The many times we asked you to twist or manipulate the system for our needs and you were always able to do it! I was never left out to dry and you guys were always there when I was in a panic even if it didn’t concern the phone system. You always walked me through a “down service” period to help me to get to the culprit. The support your company gave us was awesome and I’m very thankful for helping me through some really crazy times. Please pass my thanks on to Barb, Rich, Ralph, Bruce and anyone else I may be leaving out. You guys are awesome.”
– Target Logistics, Randy D
Hear What Raving Fans Have to Say When Surveyed by a Neutral 3rd Party Consulting Firm!
What does General Communications do particularly well to earn your recommendation?
“Customer service and quality technical abilities, always very responisve to any needs”
“Great customer service and support”
Overall, how satisfied are you with ShoreTel?
“Great system. The installed system is perfect for our environment.
This has been single handily the most successful IT initiative I have done in my 15 year career.
- Quality and Reliability
- Good product with good service
- Features and Functionality”
What does General Communications Corporation do particularly well to earn your recommendation?
“Customized approach to individual needs. We have had 100% uptime and any issues, questions, or instructions have been attended to very quickly. Excellent customer service.”
“Amazing customer service. A+++ communication. extremely knowledgeable staff. Provided outstanding easy to learn training. They continue to support us and are the absolute best vendor ESPNS has as a partner out of 100’s. General Comm has always done an outstanding job in taking care of our issues on a timely manner.Their vast inhouse knowledge makes it easy to get answers and resolutions quickly.”
- Quality of On-Going Support
- Customer service response time and knowledge
- Quick customer service response and excellent follow-up/follow-through!
- They are responsive and knowledgeable
What does ShoreTel do particularly well that would make you recommend Shoretel to others?
“Interface (Call Manager) is so easy to use! I have nothing but positive feedback to give for both Shoretel and General Comm.”
- The system is easy as pie and works well
- Reliable equipment and exceptional customer service.
