Unified Communications
Demystifying Unified Communications
At General Communications, we frequently receive questions about Unified Communications. Businesses hear the buzz, but they are ultimately left with more questions than answers.
What is Unified Communications?
What are the Benefits to the Business?
What Features are Included in a UC System?
Standard features:
VOIP: IP desk telephones that are connected to the business’s LAN & can use the same cable as the user’s PC
Call Control: Call handling, such as answering, transferring & conferencing voice telephone calls via the user’s PC
IM/Chat: Instant messaging co-workers via user’s PC
VC: Video conferencing via the user’s PC
VM: Voicemail retrieve and listen via the PC
Email: Voicemail to email integration
SMS: Texting via the user’s PC
Nonstandard (typically, optional) Features:
Remote Home/Office IP Telephones: Connected via the WAN/Internet
SIP TRUNKS: Central office lines over the business WAN/Internet
Mobility: Cloning cellular telephone & home/office telephones with the user’s desk telephone
“BYOD” (Bring Your Own Device): Ability to use your smart phone as your main extension, with all the features of your desk phone including extention to extension dialing, transferring, etc.
FAX: The ability to send & receive fax messages on the user’s PC
Call Record: The ability to record calls on demand or always(real-time)
Mobile Devices Aid Productivity
Wi-Fi Mobility Circumvents Roaming & Long Distance Charges:
Calls from mobile devices can use Wi-Fi networks to connect back to the telephone system eliminating cellular telephone roaming and LD charges.